The Call Center school provides training for all levels of personnel in a call/contact center. Programs are available in public or private classroom or web seminars. Books are also available and consulting services are provided to call centers.
Products & Services
|| Below US$1 Million
|| Woman owned
Web Site Results
- Call Center Training
- ...focus on customer satisfaction and retention, frontline training programs should also ...for improved performance, and implement agent retention programs. view details Workforce Management
- Q/A Checkup
- ...the area of quality monitoring, agent performance and one-on-one ...make on customer perceptions and retention Call Center SupervisionThe Complete, Practical
- Call Center Check-Up
- ...it work? We interview your agents and management team, monitor your ...make on customer perceptions and retention Call Center SupervisionThe Complete, Practical
- Tools & Resources
- ...make on customer perceptions and retention Call Center SupervisionThe Complete, Practical
- Call Center Supervision...
- ...Keepers: Proven Strategies for Staff Retention (e-Learning): This self-paced, 3-module e-